Data controller
Personal data collected on this website is processed by the data controller:
Exsurgens
Head office: 35, rue des frères Ponchardier, 42100 Saint-Étienne
Purposes of processing
The personal data collected is used for customer management and customer support, and to send email replies to enquiries submitted via the contact form.
Certain data is collected automatically as a result of your actions on the website in order to measure website traffic (the number of page views, the number of visits to the site, products viewed, etc.) or is necessary for the prevention and resolution of technical incidents.
Data collected
The personal data collected and processed may include, in particular, your surname, first name and email address.
We are committed to collecting only the minimum amount of data necessary for the proper functioning of the service provided by this website. Whether the data collected is mandatory or optional is indicated at the time of entry by the words ‘Mandatory’ (or any other appropriate visual indicator such as an asterisk or bold text) or ‘Optional’.
Retention period
Data is retained for the duration of your use of the service and is then archived for a further period in accordance with limitation periods and statutory retention periods for strictly limited purposes authorised by law (payment, warranty, disputes, etc.). Once this period has elapsed, the data is deleted.
Location & hosting of collected data
The data collected is hosted by the following service providers:
OVH as the website host (France),
Google Analytics (analytics.google.com) as an audience tracking tool (worldwide),
Withdrawal of consent
You may withdraw your consent at any time regarding the use of your personal data that is not essential to the proper functioning of the service provided by this website: by writing to contact@exsurgens.fr to request the deletion of any data you may have provided to us via the forms on the website.
Any request concerning the exercise of your rights must include, for the attention of our DPO, a certified true copy of a valid identity document (identity card or passport). This copy will be returned to you along with your request and the information you have requested, or confirmation that your request has been taken into account. Failure to provide such proof will prevent us from processing your request, as there will be insufficient assurance to verify the identity of the data subject concerned.
